Refund policy

Refund & Returns Policy

At Dermivelle, we want you to love your purchase. That's why we offer a 100-day money-back guarantee on every order — no questions asked.

100-Day Money-Back Guarantee

Try Dermivelle Pro risk-free. If you're not completely satisfied for any reason, just contact us within 100 days of receiving your order and we'll refund you in full.

That's how confident we are that you'll love it.

How to Start a Return

Email us at hello@dermivelle.ie with your order number, and we'll guide you through the process within 1–2 business days. Please don't send your item back before contacting us — we'll give you the right return address and instructions.

Refunds

Once we receive your return, we'll notify you by email and process your refund to the original payment method within 5–7 business days. Your bank may take a few extra days to post the refund to your account.

Damaged or Faulty Items

If your product arrives damaged, faulty, or doesn't work as expected, contact us at hello@dermivelle.ie with a photo or short video. We'll send a free replacement straight away — no need to return the original.

Return Shipping

For change-of-mind returns, customers cover the return shipping cost. We recommend using a tracked service so nothing gets lost in transit. If your item is defective or we sent the wrong product, we cover all shipping costs.

Hygiene Note

For hygiene reasons, used roller heads cannot be returned unless they're defective. The main device, charger, and accessories can always be returned within 100 days.

Contact Us

Email: hello@dermivelle.ie We reply to every email within 24 hours, Monday to Friday.

We're real people based in Ireland — if anything goes wrong with your order, we'll make it right.